Ash Samuel
Owner
Ash founded Cross Net in 2003. A first-generation immigrant, he had previously worked for several large U.S. companies including General Electric. Cross Net initially provided contract IT services for large corporations, but Ash saw a clear need for small businesses to have access to the same quality IT support larger companies were enjoying. He shifted his focus to managed IT for small businesses to meet that need, offering unlimited IT support to his clients for a fixed monthly fee.
Over the last 25 years, Ash and the Cross Net team have developed a strong reputation for small business and IT expertise, prompt service, and affordability. Ash has made sure Cross Net has stayed ahead of the technology curve, helping many companies transition to leaner, safer, and smarter IT solutions. Today, Cross Net serves hundreds of small to mid-sized businesses across New England and even as far west as Chicago and Oklahoma. Ash looks forward to speaking with you about your company’s IT support needs. You can reach him at asamuel@crossnetinc.com .
Noreen Bertolino
Sales and Marketing Manager
Noreen has worked for Cross Net since 2015, specializing in customer relations, new accounts, and social media outreach. She manages her own client group, working directly with customers on support needs and quality assurance.
Noreen brings with her 18 years of corporate account management with Marriott/Sodexho prior to joining Cross Net. While there, she earned certification in a number of business operations including time management, labor optimization, and cost analysis. She also worked as a certified personal trainer.
Noreen’s clients know her for her honesty, integrity, follow-up, and strong personal faith. She is married with five children and three grandchildren and some day would love to take the whole extended family on a vacation together.
Noreen is always happy to connect with new businesses and share what Cross Net can offer. You can reach her at noreen@crossnetinc.com.
Ben Greene
Senior Technician
Ben has been with Cross Net since 2016, managing client networks, devices, and providing customer support. He is a master troubleshooter who likes nothing better than working with clients to quickly resolve their IT issues. Ben works on site and remotely.
Clients know Ben for his positive approach and ability to calm the most stressful situation. His IT chops run in the family -- one of his siblings also works in the tech field. When he’s not solving client issues, Ben likes to spend time with his puppy, Zeus. One day he hopes to take friends on a visit to Japan, so they can all explore the country together.
Erick Biedrzycki
IT Professional
Erick joined Cross Net in 2018. He manages many of the core support functions for clients including monitoring backups, managing updates, keeping antivirus software current, and quickly responding to your urgent support needs. Clients appreciate Erick for his troubleshooting ability and patience in tracking down root causes for network issues.
Erick comes from a large family. Not surprisingly, given time to do anything he wants to, it would be relaxing in a quiet mountain cabin overlooking a peaceful lake.
